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More than 70,000 AT&T customers across the United States reported cellular outages Thursday morning, according to downdetector, Thousands of AT&T customers reported that their phones displayed “SOS” in the status bar, indicating they had no service but could still make emergency calls. It is currently unknown what caused the outage.
“We are aware that our mobility users are currently being impacted and we are working to resolve this as quickly as possible,” AT&T said. in a banner On its community forum.
“I want to thank you for your patience while our systems undergo planned maintenance/are being optimized for performance,” said AT&T’s support account on X Thursday morning in response to a customer reporting a power outage. “We do not have any estimated time frame,” said support account In response to another customer.
Customers of other major US carriers also reported small numbers of power outages Thursday morning. This includes cricket mobile With over 10,000 outages, Verizon with more than 4,000, and T Mobile With over 1,900. FirstNet, a network for first responders operated by AT&T, is also experiencing outages, as first reported the verge, It is unclear at this time what the connection is.
Cricket Mobile admits that many networks are facing outages do, Both Verizon and T-Mobile claim their networks are operating normally despite thousands of service disruptions. Verizon’s support account said its users are only experiencing problems when calling or texting customers affected by the outage, such as AT&T and Cricket Mobile.
DownDetector shows that most of AT&T’s outage reports came from Houston, Atlanta, Miami, Chicago, San Antonio, Charlotte, Dallas, Indianapolis and New York City. AT&T’s WiFi services appeared largely unaffected by the service disruption.
AT&T did not immediately respond to Gizmodo’s request for comment.
T-Mobile experienced a similarly massive outage last year, where more than 80,000 customers reported service disruptions. In that case, T-Mobile president Neville Ray blamed third-party fiber disruption for the problems. That February outage was resolved after about a day of disruption.
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