Apple Pay was down for Chase customers for a long time

Update, February 18, 12:40am ET: The issue with Apple Pay and Chase credit cards has been resolved, according to Apple spokesperson Heather Norton, who further tells us that “This was not an Apple Pay issue, and we didn’t see any issues with our systems.” (There’s a not so subtle subtext that this was a Follow Problem, definitely.) She adds, that maintenance note on the status page was unrelated to this outage. The original story is given below.

Apple Pay appears to be down, especially for Chase customers – Verge employees’ cards have been declined when attempting to pay with a Chase card using Apple Pay, while the same physical card has been declined. Using works fine. many people on threads confirmed same issue When I asked – although people with non-Chase banks like Citi are using Apple Pay just fine.

of apple system status page says that Apple Pay and Wallet are undergoing maintenance that starts at 12 noon – which is a very strange time to start maintenance that disrupts payments. The page also says that “some Maryland users may be having issues,” but we have reports in both New York and LA, so it appears we’re all covered. Crab Cakes and Football Today.

For what it’s worth, the Chase customer service line currently has wait times up to 15 minutes, and agents are telling people that Apple Pay is “undergoing maintenance” to get an “unexpected upgrade,” which is a delightful euphemism. . Sadly, no one knows when things will get better. We’ve contacted Apple for comment; We’ll update if we hear anything.